of all Incidents and Service request according to ITIL standards • Follow up on existing and outstanding and accountability for incident management as per ITIL standards and best practice • Respond to all customers Basic understanding of IT governance and controls • ITIL foundation certification (Optional) • SAP first
requests, and changes. Ensure adherence to established ITIL (Information Technology Infrastructure Library) desk environment (desirable). In-depth knowledge of ITIL principles and methodologies (desirable). Excellent
Centre Desirable ITIL Foundation Retail experience IS or IT Diploma MCDST (A , ITIL, HDI) Competencies
Degree/Diploma/Certificate Microsoft Certification (MCITP) A ITIL Foundation Microsoft Certification (MCSE) 4-6 years