weight on candidate’s qualification for the role. ITIL should be mandatory Work experience required 4-6 Experience of Managed Services Working knowledge of ITIL Processes Experience working with vendors and/or
verbal communication skills Certifications required ITIL certification At least one mid-Level certification
understanding of IT FSM service management processes and ITIL best practices In-depth knowledge of IFS IT Service
Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management
understanding of IT service management processes and ITIL best practices In-depth knowledge of Remedy IT Service
governance frameworks and standards e.g. COBIT, ITIL, DevOps, TOGAF, OWASP, etc. Location & Type
and troubleshooting skills. Familiarity with the ITIL framework.
Managed Services
-Excellent working knowledge of ITIL processes
-Excellent experience working with
governance frameworks and standards e.g. COBIT, ITIL, DevOps, TOGAF, OWASP, etc. Please note that the