IT Service Management principles and frameworks (ITIL 3) Knowledge of Project management including methods 3-year IT related degree (advantageous) Certified in ITIL 3 (required) SAP Specialist Certification - CAR
Experience with VIP and End-user support Experience with ITIL processes (Incident, Change and Problem management)
monitoring and auditing solutions Experience with ITIL processes (Incident, Change and Problem management)
management and problem management. Advantageous Skills: ITIL certification is advantageous. Basic experience