feedback on quality-related issues and training needs to the relevant stakeholders Conduct monthly QA Qualifications and Experience: 1 year experience in a contact centre environment Working experience with voice data into actionable insights Business Coaching experience advantageous Skills: Ability to work independently manner Understands, anticipates, and meets the needs and expectations of customers Takes accountability is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace
feedback on quality-related issues and training needs to the relevant stakeholders Conduct monthly QA Qualifications and Experience: 1 year experience in a contact centre environment Working experience with voice data into actionable insights Business Coaching experience advantageous Skills: Ability to work independently manner Understands, anticipates, and meets the needs and expectations of customers Takes accountability is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace
Requirements: Bachelor's Degree. Min 10 years' experience in the manufacturing environment (FMCG, Furniture Automotive, Clothing/Textile). Furniture Manufacturing experience, a strong advantage. Key Responsibilities: Full