and Problem management) o Plan and execute maintenance tasks (change management) o Plan and execute infrastructure (technical lifecycle, change management) o Resolve incident tickets o Analyse and resolve problem tickets Experience with Jira and Confluence · Soft Skills o Excellent communication skills in a clear a concise appropriate level of detail o Ability to deliver on time and in excellent quality o Strong ability to analyse resolution plan and bring it to successful implementation o Strong ability to understand technical dependencies
in o Adobe Photoshop o Adobe Illustrator o Articulate o Microsoft PowerPoint o Microsoft Teams o Camtasia Camtasia (Video recording software) o Basic HTML, CSS, and JavaScript ADVANTAGEOUS TECHNICAL SKILLS: · Being
Experience with Output Management Solutions o Spooling Systems o Document Composition · Optional: Experience management solutions on Unix/Linux operating systems, e.g. o Print Spooling Systems – § VPSX § CUPS § BMW Plotclient configurations o Document Generation Software – § Exstream · Basic Knowledge of the following: o Windows Server Active Directory o SAP Output Management o Database technologies - Oracle / PostgreSQL o Printer and printer printer languages (PCL,PS,ZPL) o Business processes requiring enterprise output management · Operation
would be beneficial: o SAP SD, MM (preferable) o SAP Analytics. o SAP HANA. o SAP ABAP. o Change request management management (SAP transports). o Solution Manager configuration & diagnostics. · Any additional responsibilities
installation and operations processes. o Linux Shell Scripting o VI skills · Experience with administrating