in Marketing • Minimum of 3 years' experience in a similar role; • A high level of communication and approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
Junior estimator
Junior estimator position in the motor industry based in
in Marketing • Minimum of 3 years' experience in a similar role; • A high level of communication and approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and warranty criteria before submitting claims. Communication: Communicating with manufacturers, warranty providers resolution of warranty disputes. Parts Management: Coordinating warranty parts orders and returns, including warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and submitting claims.
scheduling service appointments, and effectively communicating with them throughout the service process. Providing and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
scheduling service appointments, and effectively communicating with them throughout the service process. Providing
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
Delegation: Assigning tasks to team members and ensuring timely completion. Conflict Resolution: Mediating and Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends any purchases Log returns received by Customer Communicate with Technician to repair products Make arrangements service Communication around escalated or difficult queries with customers or clients Communication requiring Excel (advanced skills preferred). Communication: Strong communication skills and previous experience in