4am. The Candidate would have to report into the office during the day shifts 8am – 5pm for the first 3-4 Relations Officer, the Junior Customer Relations Officer helps the Senior Customer Relations Officer and Customer Customer Relations Officer team with resolving first line student queries relating to all aspects of given Service Level Agreement. The Junior Customer Relations Officer will generally provide first contact contact telephonically and through other communication channels for students to raise queries, with more
4am. The Candidate would have to report into the office during the day shifts 8am – 5pm for the first 3-4 Relations Officer, the Junior Customer Relations Officer helps the Senior Customer Relations Officer and Customer Customer Relations Officer team with resolving first line student queries relating to all aspects of given Service Level Agreement. The Junior Customer Relations Officer will generally provide first contact contact telephonically and through other communication channels for students to raise queries, with more
experience essential Advanced computer literacy (MS Office) Managing the complaint management and unauthorised complaints Managing of complaints end-to-end Direct communication (telephonic and/or other) to keep clients informed
Effectively resolving all issues and completing communication deadlines of the CLIENT. Continuous enhancement industry legislation application. Upholding a positive office relationship with fellow staff members Identifying Achieving the 24 hours turnaround time on communications and deadlines to ensure world-class service
Excellent problem solving skills, Excellent communication skills Duties: – Full Inbound Call Centre functions