PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware in a timely fashion. The engineer provides desktop support, such as password or account related queries logged request or incident. Provide first line support for VIP's facing challenges and try and resolve monitoring and analysing incoming calls, problems and support requests. Use the required dashboards or views
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
development/enhancements) Support Operations in the GROUP Plants as a part of the operations support team. Preparation process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes Support the functional team with issues
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
actively in all phases of SAP implementation and support projects.
ROLE: Participation in SAP implementation and support projects Development of software in ABAP (based
remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa retail improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the given reporting re-occurring errors/problems to the relevant support parties. Identifying and reflecting in Service re-assigning incidents to the x64 / regional desktop support team for assistance. Identifying and reflecting
contribute to providing high-performance virtual desktops and apps worldwide, both in the cloud and on-premises Install, configure, and deploy virtual apps and desktop images. - Harden application and server security Python, etc.) - Hands-on experience with Citrix Xen-Desktop, Xen-App, and Netscaler - Strong understanding operations - Experience with Windows desktops and server support - Familiarity with ITIL processes (Problem
(VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company GROUP enterprise VDI infrastructure, platform and desktop components. Be responsible for the verification configure, maintain and deploy virtual Apps and desktop images Installation, Configuration, and maintenance