prepare or be involved in preparing the detailed level plan for their functional area and will pro-actively client satisfaction by demonstrating their high-level calibre and capabilities. They act as role models development of other staff and provide feedback to juniors for improvement. They also assist in innovation support. Maintain and expand contact at senior levels in the organisation and build credible relationships
stakeholders and escalate where required - Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure delivering solutions on time and within service level agreements -Review design, development and unit delivering solutions on time and within service level agreements -Review design, development and unit
performance Drive customer-centricity - Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure systems to the business in line with internal Service Level Agreements -Ensure prompt and effective resolution the IT environment in line with internal Service Level Agreements Continuous improvement: -Identify and
of escalated technical issues. • Maintain a high level of technical proficiency within the team. • Monitor efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. •
specialisation Drive customer-centricity: · Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level: · Be a member of related professional bodies. ·
specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure
needs -Build and establish relationships at all levels with external partners and internal departments required -Work Volume management and ensure service levels are met and improved. -Ensure financial prudence unplanned downtime -Manage incidents and service level continuity. Position Specific Outputs Ms Outlook/Ms