and functions to further improve service – Knowledge Management, Incident and Request Management, Problem and functions to further improve service – Knowledge Management, Incident and Request Management, Problem Technical knowledge: IM discipline and governance Familiarity with IT monitoring and management tools such
and functions to further improve service – Knowledge Management, Incident and Request Management, Problem and functions to further improve service – Knowledge Management, Incident and Request Management, Problem Technical knowledge: IM discipline and governance Familiarity with IT monitoring and management tools such
CISM, SCCM, COBIT. Knowledge Area: - Knowledge of Patch Management or Anti-virus, or Vulnerability Management Management. - Knowledge of Group Policy Management and Firewalls (Checkpoint, Sophos); - Knowledge of Mimecast
process knowledge and work experience AGILE Project Management knowledge Quality Management Deep Knowledge
roles and responsibilities.
and functions to further improve service – Knowledge Management, Incident & Request Management, Problem
roles and responsibilities.
application of relevant IT best practices Knowledge of IT Service Management principles and frameworks (ITIL 3) 3) Knowledge of Project management including methods and tools Knowledge of retail industry models MS
in Sales and Distribution SAP ABAP knowledge in Materials Management Project Systems Any additional responsibilities
API/Services Automated Test Frameworks. Knowledge on Test Data Management. Knowledge with Test Reporting Frameworks