Determining the root cause of the failure and recommend corrective action Creating a system to generate statistics
phase-out etc.) to ensure that the student is advised correctly. ACTIVE STUDENT ENGAGEMENT AND SUPPORT Assists to ensure that students queries are dealt with correctly. Identifies and flags student query trends and
phase-out etc.) to ensure that the student is advised correctly. ACTIVE STUDENT ENGAGEMENT AND SUPPORT Assists to ensure that students queries are dealt with correctly. Identifies and flags student query trends and