Raise red flags wherever the business processes need correction to ensure the member has a seamless experience consultants and call centre • Identify emerging member needs and trends, taking proactive steps to maintain positive formulate new member offerings in line with emerging needs and trends • Keep informed of industry trends and support and communication that suits their preferred needs while proactively shifting preference to support processes • Track member/client experiences and needs across online and offline channels, devices, and
delegate passes and or sponsorships – again this needs to be verified Please do not apply if you do not
mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted
make recommendations where policies and procedures need to be amended. Oversee Section 37C dependency investigations