to the surviving dependents/beneficiaries (for informed allocation of benefits) to the correct beneficiaries required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing relevant legislation •Provide detailed, accurate information for internal and external audit purposes within
communication and contact to enhance service, access to information and advice for clients and members in line with in line with emerging needs and trends • Keep informed of industry trends and new CRM technologies Develop member journey • Identify and customise the right information at the right time to be delivered through multiple comprehensive information as required • Provide members with access to financial performance information, tables those servicing members are adequately trained, informed and have the tools to do their jobs • Timeously