degree in Interaction Design, Multimedia design, Human-Computer Interaction (HCI), User Experience Design
prioritisation and escalation activities Ensure adequate resource levelling in response to backlog and incoming existing integration patterns Support functional resources with change requests and resolution of issues
rates and responses; processing times; effective resource utilization during operation and where the system
Change, Incident, Project and Release Management resources with reporting and provide consultation around
stakeholders (business users, project management resources, testing and training teams) Performance Management
Change, Incident, Project and Release Management resources with reporting and provide consultation around
rates and responses; processing times; effective resource utilization during operation and where the system