(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys methods, and tools to monitor KPI, OLA, and SLA compliance Accountable for the strategic direction and guidance
Certifications Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a
ensure projects are delivered as per schedule. Compliance, Governance, Risk and Control Processes: Liaise in regular DR tests. Advanced Diploma or NQF 7 level in Information Technology is Essential. Relevant
detailed reports, metrics, and insights on patch compliance, analyse vulnerability remediation progress,
and on-premises IM/IM infrastructure to ensure compliance. Ensure the full life cycle value of enterprise
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues