Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Call Center staff Needed At least one year call centre experience Ability to handle high volume work duties – Handle inbound calls Maintain accurate records Operate relevant call centre system Generous basic basic plus comm and incentives. The post Call Center staff appeared first on freerecruit.co.za .
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective
Responsibilities & Tasks Managing incoming calls and customer service enquiries Capture Customer