customer queries. • Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Agent items. • Duties: Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Accuracy on the UPD Online and CRM. (Queries received via e-mail must be logged within 24 hours; telephonic queries above for telephone and work log (UPD online and e-mails) • Ready time (the agent is required to be logged are adhered to timeously; the same is applicable to e-mail. • Log on time (agent is required to be at work
customer queries. • Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Agent items. • Duties: Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Accuracy on the UPD Online and CRM. (Queries received via e-mail must be logged within 24 hours; telephonic queries above for telephone and work log (UPD online and e-mails) • Ready time (the agent is required to be logged are adhered to timeously; the same is applicable to e-mail. • Log on time (agent is required to be at work
Existing Tenants - Retention of current tenants e-mailing tenants (bulk mails/information mails/arranging mails/arranging mails) Tenant complaints via phone or e mail Following up on outstanding rent (problem tenants)
Existing Tenants - Retention of current tenants e-mailing tenants (bulk mails/information mails/arranging mails/arranging mails) Tenant complaints via phone or e mail Following up on outstanding rent (problem tenants)
innovation and processes, specifically those linked to E-Waste. Our head office and processing plant is situated innovation and processes, specifically those linked to E-Waste. Our head office and processing plant is situated
innovation and processes, specifically those linked to E-Waste. Our head office and processing plant is situated innovation and processes, specifically those linked to E-Waste. Our head office and processing plant is situated
Retention of current tenants
Retention of current tenants
within our client’s business
of language. Experience working in a telephone or e-mail-based contact centre. Great attention to detail