The ETQA Manager is responsible for the overall administration and accreditation of the organization's developing and implementing policies and procedures, managing the accreditation process, and ensuring compliance funding applications for continuous improvement. The manager will additionally assist the department to promote administration and accreditation of training programs Manage the accreditation process, including submitting accreditation process Lead the accreditation project management process, ensuring timely and successful completion
with clients Experience in leading and developing managers Strong track record of consistent performance delivery, improving results through performance management and coaching whilst creating an operating environment at a management level within a Call Centre of a large operation 4-5 years experienced in managing large communication skills 2 years' experience as a Operations Manager in a call centre environment Market Related
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
The ETQA Manager is responsible for the overall administration and accreditation of the organization's developing and implementing policies and procedures, managing the accreditation process, and ensuring compliance funding applications for continuous improvement. The manager will additionally assist the department to promote administration and accreditation of training programs Manage the accreditation process, including submitting accreditation process Lead the accreditation project management process, ensuring timely and successful completion
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
remediation actions and improvement plans. Track and help manage remediation efforts ensuring a mature document processes, methods, and standards to address incident management in a mature manner, ensuring effective remediation security enhancements and make recommendations to management. Performs cyber security protection and detection
Contribute to ongoing projects in areas such as data management, analytics, and customer support. Participate