windows and replace glass in homes and buildings. A 24-hour contact centre is available to serve customers
windows and replace glass in homes and buildings. A 24-hour contact centre is available to serve customers
6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day. Communication with clients is via email
6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day. Communication with clients is via email
operating and emergency procedures Be available for 24 Hour call on a rostered basis or as instructed if
operating and emergency procedures Be available for 24 Hour call on a rostered basis or as instructed if
channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.
- Ensure
various channels such as voice, chatbot, social media, and WhatsApp.
- Regularly assess the performance
Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager of channels (surveys, telephone, email, social media, etc.) Ability to assertively deal with customer
Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager of channels (surveys, telephone, email, social media, etc.) Ability to assertively deal with customer
system and generate the reports. 2.1.5 Operate the 24/7 emergency number and initiate appropriate response