channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.
- Ensure
occupancy rates.
- Employ forecasting and shift planning techniques to effectively allocate resources,
various channels such as voice, chatbot, social media, and WhatsApp.
- Regularly assess the performance
Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager of channels (surveys, telephone, email, social media, etc.) Ability to assertively deal with customer
Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager of channels (surveys, telephone, email, social media, etc.) Ability to assertively deal with customer
communication, telephone, visiting the office and/or social media. Quality Evaluations Attendance Adherence to Schedule
communication, telephone, visiting the office and/or social media. Quality Evaluations Attendance Adherence to Schedule
stage
case of warranty/motor plan issues.
remediation plans to address undesirable team behaviour • Deploy bespoke retention and development plans for outputs as per agreed mandate performance remediation plans • Behavioural actions will be held accountable against
communication skills ● Excellent people skills ● Excellent planning and organizing skills ● Excellent Customer service
Certificate in Pest Control or equal equivalent. Strong planning, organisational and prioritisation skills Proactive innovator and creative Good organisational & planning ability Goal and deadline driven. Key areas of Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps