experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where qualification.
leading improvement initiatives within contact center or Managed Service Provider (MSP) environments leading improvement initiatives within contact center or Managed Service Provider (MSP) environments
extravaganza Job Description: Are you ready to take center stage and showcase your coding prowess under the
Reference: ITE005812-DEP-2 Calling All Technical Engineers: Ignite Your Potential with this Cutting-Edge into unified communications platforms and contact center solutions. Strong problem-solving skills for innovative
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
communications platforms, collaboration tools, and contact center solutions. If you're ready to grow your career
experience Exposure to user experience design, human centered analysis and design will be an advantage Knowledge
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers