motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets rong>
join our team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities:
the Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims with all other Service Network Providers and Medscheme Operational areas to successfully develop Standard
customer call backs to provide an update on the progress of the query
companies to ensure favorable terms for the medical center. This includes negotiating reimbursement rates which ones would be most beneficial for the medical center and its patients. This involves evaluating factors as the main point of contact between the medical center and insurance companies, addressing any issues reimbursement process to ensure that the medical center receives proper payment for the services rendered Staff: You may be involved in educating medical center staff on insurance-related matters, such as coding
leading improvement initiatives within contact center or Managed Service Provider (MSP) environments leading improvement initiatives within contact center or Managed Service Provider (MSP) environments
Description:
Are you ready to take center stage and showcase your coding prowess under the
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved complete the task, at a high level standard. Work & Call quality assessments by means of quality and assurance assurance processes. Follow up and provide feedback on calls logged to ensure that the service is being delivered
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved complete the task, at a high level standard. Work & Call quality assessments by means of quality and assurance assurance processes. Follow up and provide feedback on calls logged to ensure that the service is being delivered
our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service