experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where qualification.
Description:
Are you ready to take center stage and showcase your coding prowess under the
Reference: ITE005812-DEP-2 Calling All Technical Engineers: Ignite Your Potential with this Cutting-Edge into unified communications platforms and contact center solutions. Strong problem-solving skills for innovative
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
experience
Miro
Figma and Miro Extensive experience in using user-centered design (UCD) best practices to design solutions