motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets rong>
customer call backs to provide an update on the progress of the query
our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating
leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity