Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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What expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
considered at this stage Deal effectively with customer queries and complaints Communicate personally Good communication 6 - 12 months Face to face customer experience Presentable Salary : R40 per hour ONLY
client is a leading provider of vascular care services, specializing in the treatment of venous.
insufficiency seeking dedicated individuals to join our team as Customer Care
Representatives. If you possess excellent
Position Overview:
As a Customer Care Representative, you will play a crucial role primary
responsibility will be to ensure exceptional customer service through effective communication, technical
Track Utility Management Service Provider performance to ensure services are delivered as per SLA. Utilise ensures that service providers adhere to service levels in accordance with relevant service level agreements software, installation, and operation thereof Manage customer specific projects. Manage implementations/roll-out skills Good interpersonal relations and a client-service orientation The ability to perform under pressure
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
globally They have thousands of products for their customers and focus on finding the best shipping solutions 700 locations in 130 countries As their new Customer Service Controller Air Imports, here's what you'll with internal and external requirements including Customs, attending to plant inspector, Port Health and need: A minimum of 4 years experience as a Customer Service Controller from the Air Imports industry essential
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
Area
- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
making.
- Ethics and values.
- Client service orientation.
- Citrix knowledge advantageous
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
that all waiver notes & customs entries are processed on time. Customs clearing import ships. Managing
/>Matric
Certification in Customs Clearing & Forwarding
Logistics Diploma
entries for 470.03
Must have knowledge of Customs & Excise Act
Must have working knowledge/
Heading Determination
Processing of VOC's, Customs Refunds & Acquittals
Check accuracy of
Inspector, State Vet and NRCS Releases
Handle all Customs, SAPS and Borders police Stops until it is Released