Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,