return, maintenance and safe custody of modules, ticket machines and related equipment and systems. Authorise collection of cash revenue, and ticket sales of the cashiers, ticket sellers, and outsourced service
documentation, e.g. Operations Manuals)
· Ticket creation and resolving requests for incident management
ITIL support processes at Enterprise level
· Ticket creation, co-ordination and communication with
BMW IT documentation, e.g. Operations Manuals) · Ticket creation and resolving requests for incident management and ITIL support processes at Enterprise level · Ticket creation, co-ordination and communication with
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)