Qualification: Minimum of a Higher Certificate (NQF Level 5). National Diploma (NQF Level 6) or above advantageous. Experience: Minimum of 2 years work experience in administration. Experience within a tertiary environment preferable. Duties and Responsibilities: Managing and Tracking Assessment Pri
Qualification: Minimum of a Higher Certificate (NQF Level 5). National Diploma (NQF Level 6) or above advantageous. Experience: Minimum of 2 years work experience in administration. Experience within a tertiary environment preferable. Duties and Responsibilities: Managing and Tracking Assessment Pri
TIMBERMAN Required certifications: Blasting Ticket Onsetter Ticket Mining experience
TIMBERMAN Required certifications: Blasting Ticket Onsetter Ticket Mining experience
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
technician skills on admin work). Keep track of service tickets and recalls. Implement corrective action as needed Management Companies Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
approved and contracted by HR. Ticket SLA Management - ≥ 95% of every month's tickets to be completed within Recovery BIT Tickets SLA IT Service Level Performance Review – Internal IT Department Tickets Disaster Recovery
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports