BMW IT documentation, e.g. Operations Manuals) · Ticket creation and resolving requests for incident management and ITIL support processes at Enterprise level · Ticket creation, co-ordination and communication with
through meetings, calls and emails · Handling Tickets and Tasks with the responsibility for closing the
through meetings, calls and emails · Handling Tickets and Tasks with the responsibility for closing the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)