IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
NWA003336-Ren-2 A great opportunity for a Head Service Manager to meet a specialist recruitment consultant looking for a Head Service Manager who can; but not limited to; develop support service management, develop qualification/certification At least 5 years'experience in a Service management environment Experience working in Risk
and act as a product owner as needed. Research customer needs, market trends, and potential partnerships build and delivery of a range of products and services, including digital apps, APIs, and data solutions emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology and emerging
policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions Product Manager) ensuring alignment and value to the customer. ∙ Manage work effectively as an individual and improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous
policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions Product Manager) ensuring alignment and value to the customer. ∙ Manage work effectively as an individual and improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous
A Premier custom software and product development IT company, delivering custom-made solutions for large
maintain Red Hat environment. Configure and deploy custom Red Hat servers as requested. Patching and deploying
delivers platform features, components of the service and solves complex technical problems with high knowledge of specific platforms (Kubernetes, AWS services) for operational management of Mulesoft Integration positively contribute to platform feature and service designs Automate tasks through appropriate tools Elastic Search stack, Kafka Leverage platform (service design and code) and engineering technical expertise defects Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability
delivers platform features, components of the service and solves complex technical problems with high knowledge of specific platforms (Kubernetes, AWS services) for operational management of Mulesoft Integration positively contribute to platform feature and service designs Automate tasks through appropriate tools Elastic Search stack, Kafka Leverage platform (service design and code) and engineering technical expertise defects Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability