Objective: · To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails in line with : To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing overall SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls regards to scheduled medicine queries. • Advise customers of legal requirements and SOP relating to HFD
Objective: · To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails in line with : To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing overall SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls regards to scheduled medicine queries. • Advise customers of legal requirements and SOP relating to HFD
applicable legislation. Also provide an account payable service to the business in terms of the SLA. Key Performance Communication and Query Resolution Accounts Payable Service and Operations Competencies Analytical Thinking and Attention to Detail Ethical behaviour Customer Service Orientation Business and Financial Acumen
applicable legislation. Also provide an account payable service to the business in terms of the SLA. Key Performance Communication and Query Resolution Accounts Payable Service and Operations Competencies Analytical Thinking and Attention to Detail Ethical behaviour Customer Service Orientation Business and Financial Acumen
or digital strategist. As an integrated agency servicing established retail brands, candidates are able advocacy – promote brand values, products and services while maintaining a consistent brand voice and improvement. Social listening – monitor and report on customer feedback, sentiments and conversations to inform strategies, identify opportunities and address customer concerns. Collaborations and partnerships – identify platforms. Experience in community engagement, customer support, or public relations is a plus. Ability
sell it to relevant advertisers. Service and maintain good customer relationships with client direct
Investment within area of specialisation Drive customer-centricity: · Maintain a high level of impact client and stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate testing tools · Attention to Accuracy and Detail · Customer Focus · Numerical Ability Experience 3 - 4 years