resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities:
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities:
5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play approved communication channels in a positive and helpful manner.
Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known as
Quality Assurance, Service Desk.
advantage Sufficient knowledge of the Telco industry/MTN Relevant certifications from recognised institutions
senior customer engineer/ help desk. - Verify/ identify problems with help desk. - Contact users to get
), and networking concepts; Familiarity with help desk software, ticketing systems, and remote support
users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support