The role of a DC Technical Architect consists of, but is not limited to: Ability to engage clients and provide a level of consultancy; business development; DC design and architecture; creation of proposals and technical solution write ups; L3 DC Technical skills; DevOps and Programming Skills; Auto
The primary responsibility of this individual is to translate business requirements into a technical DC solutions framework that is future fit. This includes the provision of technical roadmaps that are governed by strategic direction, the business requirements as well as resourcing and financial co
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony.
site Support for Contact Center users. To support End users at the Contact Center and to ensure maximum on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal savvy
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum CA and SRS system
CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section) Good Metaframe Cisco Certified Network Associate - Data Center (CCNA-DC) Cisco Certified Network Associate - Video
field work might be required to assist with support calls.
Professional Level CCNP or CCDP, CCIE R&S, CCIE DATA CENTER, Cisco ACI (Application-centric infrastructure)
CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section) Good Metaframe Cisco Certified Network Associate - Data Center (CCNA-DC) Cisco Certified Network Associate - Video
who is passionate about people and extends past call and query management to understanding and managing experience