and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
strategic thought form the foundation. It serves as a center for groundbreaking ideas and digital innovations
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
discuss and evaluate system designs, technology choices, etc. Give presentations and demonstrations of
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
experience working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners); in working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners)
meet deadlines and thrive under pressure. Able to multi-task and work across multiple projects and clients
accountable. Have a keen eye for detail. Have a proven multi-tasking record. Stress-tolerant and great at shifting
analytical mindset and approach. Excellent ability to multi-task between multiple projects. Strong interpersonal