REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented expected standards are imbedded. Performance Management of CLO's Ensure frequent engagement and alignment performance reviews and set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate (difficult discussions) Apply progressive performance management, if applicable Work closely with the HR Team
REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented expected standards are imbedded. Performance Management of CLO's Ensure frequent engagement and alignment performance reviews and set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate (difficult discussions) Apply progressive performance management, if applicable Work closely with the HR Team