time
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Shutdown resource allocation.
Standby duties and call-outs.
General housekeeping and ensure OHS equipment is well maintained.
Carries out shift work in accordance with pre planned roster.
his sphere of operations.
Participates in Shift Base Units, plant teams and focus teams.
management level.
Compiles shift report and ensure proper shift handover as per procedure.
customer experiences primarily through inbound calls. Your responsibilities will include handling product
detail
PC literacy and ability to work flexible shifts
Join us in a company where you can thrive
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
board is updated with Balances at the end of each shift