UPD SOPs Policy. • Accuracy and timeousness in capturing queries on the UPD Online and CRM. (Queries received if received after 14h00. • Ensure queries are captured on UPD Online and CRM are in line with client client deviation. • Updates on the CRM are to be captured within 2 hours after receiving updates from the query to maintain accuracy; reduce errors in capturing/assignment of CRMs and report any suspicious activity be at work 15 minutes before the start of their shift) so that the agent is prepared and has all IT systems
UPD SOPs Policy. • Accuracy and timeousness in capturing queries on the UPD Online and CRM. (Queries received if received after 14h00. • Ensure queries are captured on UPD Online and CRM are in line with client client deviation. • Updates on the CRM are to be captured within 2 hours after receiving updates from the query to maintain accuracy; reduce errors in capturing/assignment of CRMs and report any suspicious activity be at work 15 minutes before the start of their shift) so that the agent is prepared and has all IT systems