years of age. Minimum of 2 years call center experience in customer services and sales. Excellent communication
years of age. Minimum of 2 years call center experience in customer services and sales. Excellent communication
same, effectively.
· Assist staff when they experience complaints and problems with Service Providers
enhancing customer experience and achieving cost efficiency.
Customer Experience and Self-Service
Drive continuous initiatives to enhance customer experience, aiming for excellence in customer support across
encouraging team members to take ownership of customer experiences.
- Invest in the ongoing development and
advantageous
Experience:
- Minimum of 8 years experience in managing a call
implements same, effectively. · Assist staff when they experience complaints and problems with Service Providers nationally Requirements: Min 3 years working experience at a manager level within an emergency dispatch
Relations Officer. Duties and Responsibilities: Student Registration and Academic Progression Counselling Counselling Facilitates consultations with students in cases where a change is required to their current registration registration contract, e.g. this could be for students who wish for change within a semester, between semesters phase-in and phase-out- etc.) to ensure that student is advised correctly. Supports the Senior Customer co-ordinating the Retention Project on campus. Active Student Engagement and Support Delivers the academic orientation
Providing accurate enrolment advice to prospective students nationally and internationally; Taking charge outbound phone and web-based enquiries from potential students and maintaining adequate records of contacts made phone and email enquiries to convert them into student registrations; Actively and efficiently answering enquiries; Creating relationships with potential students leading through to class enrolments and commencements; various telemarketing campaigns calling prospective students, as required; Clearly explaining programs and
Providing accurate enrolment advice to prospective students nationally and internationally; Taking charge outbound phone and web-based enquiries from potential students and maintaining adequate records of contacts made phone and email enquiries to convert them into student registrations; Actively and efficiently answering enquiries; Creating relationships with potential students leading through to class enrolments and commencements; various telemarketing campaigns calling prospective students, as required; Clearly explaining programs and
Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales team members Experience in Team management/ leading a team / coaching people Experience doing customer complaints Experience in booking appointments including experience in “lead warming” Experience in financial financial wellness would be a plus not a prerequisite Experience in financial services would be a plus not a prerequisite
Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales team members Experience in Team management/ leading a team / coaching people Experience doing customer complaints Experience in booking appointments including experience in “lead warming” Experience in financial financial wellness would be a plus not a prerequisite Experience in financial services would be a plus not a prerequisite