skills as well as Pastel and Salesforce. At least 4 years' experience in an internal/customer service
skills as well as Pastel and Salesforce. At least 4 years' experience in an internal/customer service
in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
drive operations at both a tactical and strategic level, by leading, performance managing, developing, and
drive operations at both a tactical and strategic level, by leading, performance managing, developing, and
Fri) / 4am - 1pm (Mon - Fri) Relevant tertiary level qualification Experience in a client facing role
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
issues and regulations. • Maintaining a up to date level of expertise on VeriClaim and all latest enhancements
issues and regulations. • Maintaining a up to date level of expertise on VeriClaim and all latest enhancements