experience in fraud investigation a bonus
Matric
Must
years of experience in fraud investigation a bonus 5 years in a customer service contact center environment identify trends in refund claims at a customer level or store level Work with the organizations fraud system worked in the Fraud Department if not must be the level of a 2ic Matric Must be able to work rotational
members are motivated to perform at their highest level. Ensure that the physical working space is conducive resources and tools of trade eg seating, headsets Level of Authority • The job holder ensures that the team a team of 12 Agents and operate within a team of 5-7 colleagues Skills and Competencies • People Management mentor and drive people development; ensure high levels of employee engagement • Strong and adaptable communication defining performance standards and meeting service levels; manage resources; good time management • Coaching
processes to achieve specified customer service levels and standards.
Build reports to track customer service levels and customer satisfaction to improve customer experience experience in a managerial role.
a particular focus on unit trusts
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
Admitted Attorneys only
and writing skills in English, and with a fluent level in at least 2 of the following
languages: German
role requires English-speaking candidates with 1-5 years prior experience in customer service, ideally customers to aid in their decision-making process. 5. Collaborate with internal teams to address customer record-keeping, and report generation using Microsoft Excel. 5. Strong interpersonal skills with a customer-centric