Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
We are looking for a dynamic, customer centric and results driven individual to join the Key Accounts market activities Price surveys Execute and build customer relationships Provide feedback on areas of improvement
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
Reference: CAW005477-JH-1 Fabric & Fashion Customer Service Representative - Cape Town CBD, Western Cape Selling: Showcase the unique value of our products/services to potential clients. Listen actively to understand
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
Customer, Client Support, Sales to National Key Account, Re-Sellers, and Distributions Answering telephones queries and orders Telephonic customer support Counter sales/ service – sales and queries Finance: Payment notes Quotation to clients Telesales – Existing customer bi-weekly follow-up and new clients, identifying clients Support sales reps – quotations, pricing, customer credit information Assist sales reps with test certificates Assist sales reps with quotations to customers General admin function Cash Sales and daily breakdown
training Night shift allowance when applicable Customized incentive program Free medical aid for the main tools they need to look after their clients' customers as if they were their own. Every employee brings
risks. To deliver exceptional customer service to ensure the best customer experience. To build excellent excellent relationships with all relevant service providers (internal and external) To manage human resources Thinking adaptability Delivering results and meeting customer expectations Follow instructions and procedures
We are looking for a dynamic, customer centric and results driven individual to join the Key Accounts market activities Price surveys Execute and build customer relationships Provide feedback on areas of improvement
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary