with the objective of resolving or completing the call objective(s), documenting all required information comparison purposes Deliver a pre-determined volume of audits within agreed service levels (SLA) Make recommendations stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
and enhancements and collation of test packs for audit sign off. Core Functions include Administration branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
and enhancements and collation of test packs for audit sign off. Core Functions include Administration branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
duration) in the workplace. This opportunity is only open to University/University of Technology graduates
experience will be advantageous. An advantage to have an Open Group Architecture Framework.
lookout for Software Engineers based in Durban and open to in-office work models Requirements: • BSc Degree
Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources (Organizational Management of user profiles in SAP in keeping with risk and audit standards. Authorize user access for new and existing resolving user profile audit queries System Auditing Conduct regular system compliance audits and health checks Follow the internal IT Governance Controls to ensure audit compliance. Reporting Do requirements analysis and stakeholders Resolution of system non-compliance System audit coverage Knowledge Business principles Business
ensure they stay satisfied and positive.
existing and new client base.
complex personalisation's and workflows to increase open rates and business revenue Process Creation and