within a Call Centre of a large operation 4-5 years experienced in managing large teams across multiple campaigns communication skills 2 years' experience as a Operations Manager in a call centre environment Market Related
be domestic or international. Liaise with Operations Managers and Sr. Managers for all the accounts to to implement training plan. Operates as an account manager for the call center's Operations & Quality staff have an adequate transition to the Operations floor. Manages ongoing version control/changes & updated at all times Follows the operating rhythm for training manager and reports completion of tasks
be domestic or international. Liaise with Operations Managers and Sr. Managers for all the accounts to to implement training plan. Operates as an account manager for the call center's Operations & Quality staff have an adequate transition to the Operations floor. Manages ongoing version control/changes & updated at all times Follows the operating rhythm for training manager and reports completion of tasks
practices and procedures are referred to the Operations Manager • Any decision made must be consistent for
and drive operations at both a tactical and strategic level, by leading, performance managing, developing
and drive operations at both a tactical and strategic level, by leading, performance managing, developing