of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
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Typing of documents and letters for agents Making sure the agents have necessary documents available on essential office items Managing petty cash Helping agents canvass for potential listings using CMA and Loom switchboard Welcoming/greeting clients, guests and agents Directing emails to the relevant person Maintaining
Typing of documents and letters for agents Making sure the agents have necessary documents available on essential office items Managing petty cash Helping agents canvass for potential listings using CMA and Loom switchboard Welcoming/greeting clients, guests and agents Directing emails to the relevant person Maintaining
plays a crucial role in driving the success of outbound calling operations by ensuring that the dialler system
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
young, vibrant, and goal-driven person. The sales agents must be a positive thinker, go-getter and hard
young, vibrant, and goal-driven person. The sales agents must be a positive thinker, go-getter and hard
expand our reach. Interview Target Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. Conduct regular calling campaigns to convert interviews into applications Reporting Maintain accurate daily reports, including call reports and interview booking trackers and the CRM