Reference: PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
Financial Services, Banking, Customer Service, or Call Centre roles. DUTIES: Primarily: Engage with customers Financial Services/ Banking/ Customer Service or Call Centre experience. Exposure to and/or theoretical knowledge
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
over for relevant action and necessary feedback to Centre managers Review tenant age analysis reports on a weekly basis and liaise with debtors/leasing/Centre management Obtain annual audited turnover certificates regulations Assisting Centre managers on day-today functions and communicate with Centre managers on daily sheet and submit to Finance Receive, review all Centre manager petty cash submissions General office/property