specialisation Drive customer-centricity - Identify delivery constraints, notify all stakeholders and escalate impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented standards Drive customer centricity: -Identify delivery constraints, notify all stakeholders and escalate on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself -Entrepreneurship:
impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself Knowledge
impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself -Collaboration:
operational plans and manage that the defined delivery objectives are met through supporting, and being chain Resolve team operational conflicts Ensure delivery targets/objectives are met and motivate the team mutually supportive manner to achieve successful delivery Operational Implementation of Strategy: Plan and operational best practice and leads to continuous delivery improvement Operational Leadership: Manage the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives Provide appropriate
integrate new, efficient methods for technical support delivery. • Plan and coordinate team activities to meet
SAP Implementation Partners to ensure seamless delivery of services. Provide 2nd / 3rd line SAP support