Interaction: Handle incoming queries and provide timely and accurate responses to customer inquiries through Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented (CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Interaction: Handle incoming queries and provide timely and accurate responses to customer inquiries through Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented (CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers at the preference is given to existing employees at all times and the choice made is purely on merit, Historically
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ investigation and ensure closure is actioned in a timely manner, within SLA's. Maintain positive relationships Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and other relevant standards/ regulations at all times Any other reasonable duties Job Requirements: Minimum Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required:
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ investigation and ensure closure is actioned in a timely manner, within SLA's. Maintain positive relationships Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and other relevant standards/ regulations at all times Any other reasonable duties Job Requirements: Minimum Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required:
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ investigation and ensure closure is actioned in a timely manner, within SLA’s. Maintain positive relationships Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and other relevant standards/ regulations at all times Any other reasonable duties Job Requirements: Minimum Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required:
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 9pm - 6am (Mon - experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
between years of study. Works with the Admission Centre to understand different curriculum scenarios (e committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and student contact made by the Customer Relations Centre on the academic system. Provides various letters/documents Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution legislation relevant to the Customer Relations Centre. Supports and collaborates with other members of
state-of-the-art office in Durban!
As part of our global customer-centric company, you''ll
customer experiences primarily through inbound calls. Your responsibilities will include handling product
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Competitive salary
Full-time permanent roles
State-of-the-art office facilities
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader