member group across onboarding, significant life events, pre and post retirement • Design and implement and customise the right information at the right time to be delivered through multiple channels, that Responding to member/client queries and complaints in a timely and effective manner, via phone, email, social
project objectives to be met. •Draft reports as part of the project deliverables. / Provide input to deadlines. •Action audit issues identified within time frames indicated. •Implement controls within the