state-of-the-art office in Durban!
As part of our global customer-centric company, you''ll
performance-based targets.
Why work with us?
Competitive salary
Full-time permanent
As the Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer you will be responsible for managing the customer care team and connecting them closely with the operations consistency in service delivery standards and customer care initiatives throughout the organisation. Act as Development: Lead and manage a team of Customer Care Managers across multiple branches, providing guidance improvement and accountability within the customer care teams. Conduct regular performance evaluations and
Durban based, International marketing company seeking all graduates in the fields of Marketing or Media on the Customer Service Desk. Our customers are based internationally and we provide 24/7/365 customer Being a service organization, our staff has been carefully selected for their energy, dedication and commitment liaising with clients to resolve queries in real-time Ability to work under pressure Must be good with to detail Willingness to go the extra mile Good time management skills Ability to multitask Energetic
As the Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer you will be responsible for managing the customer care team and connecting them closely with the operations consistency in service delivery standards and customer care initiatives throughout the organisation. Act as Development: Lead and manage a team of Customer Care Managers across multiple branches, providing guidance improvement and accountability within the customer care teams. Conduct regular performance evaluations and
Our client based in the Durban North area is looking for a SaaS / MSP Customer Success Consultant to their growing team. Please note: this is a shift based in-office role. The SaaS / MSP Customer Success reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 9pm - 6am (Mon -
customer complaints that are escalated from other parts of the business, in line with the company’s complaints corrections and arrange for these to be processed as part of the complaint resolution Compose final response necessary, authoritative on the phone Excellent time management skills Able to liaise at all levels with
Recruitment to process my personal information as part of the recruitment process. Talented Recruitment
Recruitment to process my personal information as part of the recruitment process. Talented Recruitment
Recruitment to process my personal information as part of the recruitment process. Talented Recruitment
Interaction: Handle incoming queries and provide timely and accurate responses to customer inquiries through Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented (CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores