strategies, managing team productivity, and maintaining high technical and service standards. Responsibilities: Develop and implement strategies to achieve a mean time to resolve of less than 1 day. • Identify and integrate resolution of escalated technical issues. • Maintain a high level of technical proficiency within the team. for efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality Similar role in an ISP Advantageous • 1 Year in a real-time monitoring or workforce management role (advantageous)
growth and success of CUM Books. Apply now and be part of a team with a purpose
schedules and rosters for all regions, ensuring timely distribution to couriers.